By planning your removal services with us and booking Man&Van you automatically agree with our Terms and Conditions.
They are listed below – read them carefully and speak to our customer service agents if there is something you don’t agree with.
– The number of vans and drivers needed.
Man&Van will give you a recommended number of vans and drivers based on your description in order to perform the service efficiently. This information can be given after we’ve recieved a detailed list of items that will be transported and their amount.
– The estimated price
The estimated price will be made based on the information that our customers provide us meaning time, number of belongings, the distance between the old property and the new location and is subject to change if the information supplied differs.
– The minimal pricing and hours
The minimal hours for a service are two hours. Man&Van sums the time when the service is finished to the closest half hour. The charging time begins as soon as the first van arrives at the property.
– The payment methods
Man&Van accept cash, bank transfers, paypal transfers and credit/debit card payments.
Man&Van does not store any of the card details provided and does not share them with any third parties.
– The preparation
Packing and preparing belongings are our customers’ responsibilities UNLESS they have requested Man&Van to take care of this for them.
This preparation includes properly packing and securing the belongings that will be transported. Our team requests to be granted easy access so that the removal can go smoothly for both parties.
If there are items that our company didn’t know will be moved they will be charged additionally.
– The prepayment
Man&Van requires prepayments, which means that a part of the entire price of the service might be requested from the customer as a deposit. If there are any additional charges, they are paid once the service is finished.
– If something goes wrong
If there is a problem with the items our customers need to inform us before the service starts. If there is a problem with the items once they are delivered to our customers they need to inform us before we complete the service. It is a responsibility of the customer to check all of his belongings for damages or missing items before sending the driver away. Any breakages or damage needs to be made known to our team before the project is completed, once a customer pays for the service and our van leaves he automatically agrees that he does not have any problems, damages, missing items, etc. He is content by the service and Man&Van is no longer possible to be held liable for any damage.
If delays happen because of unforeseen events and reasons that are independent of Man&Van, we will not be held liable. For example, delays caused by closed roads, traffic, bad weather, etc. We cannot give you any guarantee of the exact time of the completion of the service.
– Fees
Our customers are responsible for any fees that are not included in the final quote price but come up like parking, congestion charge, etc. and our customers’ are obligated to cover them for us.
– Cancellations and refunds
Man&Van will charge £30 for canceled services if notice is not given at least 48h prior to the begining of the service.
Refunds are made only if the service cannot be completed due to unexpected circumstances.
– Other companies or organization using our removals
Man&Van reserves the right to use the logo of any other companies that have booked our services in the customers’ section of the website.
